Frequently Asked Questions

30" SHOULDER Straps - These straps will land at the waist.

46" CROSSBODY - Ideal for anyone 5'5" and under

50" CROSSBODY - Ideal for anyone 5'6" - 5"9"

56" CROSSBODY - Idea for anyone 5'10" and taller

The BEST way to guarantee the right length is to measure yourself and where you like your handbag to land. Personal preference is EVERYTHING!

Yes! We offer free shipping on all orders over $250.

We process your order within 1-2 days after receiving it. You can shoose from a range of shipping options with real time rates and dates at checkout, based on your needs.

Yes! We are thrilled to now ship ROCKNOT across the globe.

We use an all in one service that will calculate any duties or taxes upfront so there are no surprise fees when you receive your package.

If your country is not available at checkout, please reach out and we will look into it for you.

Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address. 

We want you to get your order as quickly as possible, so we start processing your order right away! For this reason, we may not be able to cancel/change an order. We urge you to contact info@rocknot.com straight away if you have any questions regarding changing or canceling your order. 

We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact tinfo@rocknot.com straight away if you have any questions regarding changing your address. 

STRAPS 

- WHEN ATTACHED TO YOUR PURSE - Do not hang your bag by the rhinestone purse strap on a coat hook or hard chair for an extended period of time. The weight of your handbag will press the crystals out of place. 

- WHEN NOT ATTACHED TO YOUR PURSE -  Hang your strap by the clasp so it hangs straight. Or spiral it and put it back in the linen bag. Do not put anything heavy on top of it. 

HANDBAGS

- Do not hang your bag by the rhinestone purse strap on a coat hook or hard chair for an extended period of time. The weight of your handbag will press the crystals out of place. 

- Store the bag in the linen bag and do not put anything heavy on top of it.

JEWELRY

- Hanging jewelry by the clasp is ideal. Do not put anything heavy on top of your jewelry.

1) Try to store your necklace in a place where it can maintain its round shape.

2) Store all jewelry with nothing heavy resting on top of it.

The material has a bit of memory, so you don't want to crumple your ROCKNOT in a ball or it will take some time straighten back out.

Absolutely not! The pave rhinestones are set INTO the cording without the use of prongs, which is what will generally snag. I have yet to have any strap snag on a single piece of clothing.

Rocksoft TM cording will never snag your clothing.

If you notice your new strap is pulling your hair however, this is 100% temporary and will disappear after it's been worn a few times. Expedite this by massaging a lightweight oil (like grapeseed) into the strap.

Yes!

RETURNS: please initiate your request within 21 days of receiving your order. https://www.rocknot.com/policies/refund-policy

EXCHANGE or STORE CREDIT: please initiate your request within 30 days of receiving your order. https://www.rocknot.com/policies/refund-policy

IMPORTANT

• Straps + Handbags must be returned with ALL TAGS ATTACHED.
• If tags are removed, only store credit or exchange will be offered. 
• All prodcuts must be returned in the same or similar packaging. For example, if your product was shipped in a box, please return it in a box to ensure it is not damaged,
• Free shipping on all DOMESTIC EXCHANGES  or STORE CREDIT. 
• Customer is responsible for shipping cost on returns for REFUND.

No problem!

RETURNS: please initiate your request within 21 days of receiving your order. https://www.rocknot.com/policies/refund-policy